1. Who we are
Off the Grid Experiences, operated by 3-102-916239 S.R.L., Costa Rica. Questions: hello@offthegridexperiences.com.
2. What we collect
Information you give us — through our enquiry form and in communications with us — such as your name, email, approximate travel dates, number and details of travelers, the occasion, preferences, and anything you choose to tell us about your trip. If you mention who referred you, we record that. We may also collect basic, non-identifying technical data (e.g. general analytics) when you use the site.
3. How we use it
To respond to your enquiry, design and price your journey, communicate with you, arrange and deliver your trip, and improve our service. We do not send marketing unless you’ve agreed to it.
4. Legal basis
We process your information with your consent and to take steps, at your request, toward arranging a booking, and to meet our legal and accounting obligations.
5. Who we share it with
Only as needed to serve you: the suppliers who deliver your journey (such as hotels, guides and transport), and the service providers who help us operate — including our email provider, our scheduling tool, and our payment processor, Onvo Pay. We do not sell your personal information.
6. Payments
Card payments are processed by Onvo Pay. We do not collect or store your full card details.
7. Retention
We keep your information only as long as needed to serve you and to meet legal or accounting requirements, then delete it.
8. Your rights
You may ask us to access, correct, or delete your personal information, or to stop contacting you, at any time — just email hello@offthegridexperiences.com.
9. Security
We take reasonable measures to protect your information, though no method of transmission is perfectly secure.
10. Changes
We may update this policy; the date above reflects the latest version.
11. Governing law
This policy is governed by the laws of the Republic of Costa Rica.